Focus Area
Workforce and Human Services Strategy
Australia’s health system is facing an unprecedented workforce crisis. Chronic shortages, rising demand, and increasing complexity are placing unsustainable pressure on hospitals, health services, and aged care providers.
Health executives and government leaders need more than generic frameworks. They need evidence-based workforce solutions that address both immediate operational pressures and long-term system sustainability.
At Create Health Advisory, we combine rigorous data analysis with practical operational expertise to help health organisations build capable, sustainable, and future-ready workforces. Our approach delivers implementable solutions grounded in the realities of Australia’s health system.
Align and Workforce Development
We employ an approach that combines:
1. Detailed quantitative assessment (powered by our Align analysis tool),
2. Qualitative assessment informed by targeted review of documentation & interviews, and
3. Engagement with critical stakeholders to shape the assessment and co-design identified solutions.
Key Skills
Quantitative Analysis
Utilisation of our Align workforce analysis tool to undertake the granular assessment of the workforce over time, relative to activity and between peers utilising a standardised organisational model than enables peer comparison.
Tailored modelling of forward workforce requirements utilising your service planning data & Align model outputs to provide benchmark unit workforce profiles.
Bespoke analysis as required to investigate potential solutions & inform solution co-design.
Qualitative Analysis
Validation of Align analysis outputs and gathering of contextual information with select data, operational, and clinical experts within your health service(s).
Translation of planning profiles to quantitative profiles to enable modelling.
Translation of planned service profile & models into relevant benchmark workforce profiles to inform modelling.
Interviews/surveys of a selection of staff to produce profiles of typical task allocations over time.
Engagement and Co-design
Review and identification of workforce optimisation & design improvement opportunities with service leadership & Executive.
Review and refinement of future workforce plans with clinical, professional, and executive leadership. Where necessary – engagement with external partners (such as universities, TAFE etc.).
Co-design process with select stakeholders to further investigate, design, and plan solutions for implementation.
Industry Experience
Create Health Advisory has extensive experience using the Align workforce productivity tool to support public health organisations in understanding, measuring, and optimising workforce performance.
Through Align, we analyse staff activity, workload distribution, role utilisation, and productivity metrics across hospitals and health services.
Our work helps health leaders identify inefficiencies, plan staffing models, and make evidence-based decisions about workforce allocation, skill mix, and service delivery.
By combining Align insights with operational and clinical context, we provide actionable recommendations that improve productivity, support sustainable staffing, and ensure high-quality patient care.
Organisational Design
At Create Health Advisory, we design health system structures that are clear, efficient and aligned to safe, high-quality and sustainable care.
Our approach balances strategic intent with operational reality, ensuring governance, clinical operations and enabling functions work together seamlessly. We move from current state to future state in collaboration with the leadership team and support the implementation using our bespoke “implementation science approach” to embed real and lasting change.
Key Skills
Understand the Current System
We assess how the organisation currently works,service streams, governance, workforce capability, decision-making, funding drivers and pain points. This helps identify where structure is supporting performance and where it is creating barriers.
Define the Future Operating Model
We work with leaders to articulate the organisation’s purpose, priorities, core functions and design principles. This establishes a clear blueprint for how the system needs to operate to meet future demand.
Develop Practical Design Options
We create evidence-based design options that improve accountability, streamline leadership layers, better align corporate and clinical functions, and support integrated, team-based care. Options are tested against safety, sustainability and workforce impacts.
Support Implementation using our implementation science framework
We assist with transition planning, communication, workforce impacts, risk mitigation and alignment of HR, finance and governance systems to ensure smooth adoption of the new structure.
Co-Design with the leadership team
We validate the design with clinical, corporate and operational teams to ensure it is workable, supports efficient workflows and enables high-performing multidisciplinary practice.
Industry Experience
Create Health Advisory has extensive experience in delivering organisational restructures across public health systems, Aboriginal Community Controlled Health Organisations, and the not-for-profit sector.
We understand the operational realities, cultural considerations and governance requirements across these environments, and have supported clients change the shape of their organisation aligned to strategy.
Our work is grounded in practical expertise, cultural safety and a strong commitment to delivering sustainable outcomes.
Workforce Planning Approach
At Create Health Advisory, our workforce planning approach is designed to help health organisations build a capable, sustainable and future-ready workforce.
We recognise that health services across Australia are operating in an environment of significant workforce shortages, growing service demand and increasing complexity. Our work combines data-driven analysis using our Align tool allowing us to get quickly to practical operational insights. This ensures future staffing models remain realistic, adaptable and aligned to clinical and organisational priorities.
Key Skills
Understand Current Workforce and Demand
We assess the existing workforce profile, including roles, skills, vacancies, attrition, agency reliance and workload pressures. We map this against current and projected service demand to identify gaps, risks and opportunities for optimisation.
Model Future Workforce Requirements
Using service activity forecasts, clinical models of care and organisational priorities, we develop future workforce scenarios. This includes skill mix modelling, anticipated growth areas, and the workforce implications of digital and system-wide reforms.
Support Hospitals Preparing for Infrastructure Builds
We specialise in helping hospitals plan for major infrastructure developments—new wards, expanded services, redevelopments and greenfield hospitals. This includes:
- Workforce modelling aligned to new clinical services and bed capacity
- Role, roster and staffing implications of new physical layouts
- Transition planning for staged openings
- Recruitment strategies to meet go-live requirements
Implementation and Change Support
We assist with implementation planning, stakeholder engagement, risk management and sequencing to ensure the strategies are embedded effectively and support safe, continuous care delivery. In guide successful implementation we leverage our ‘implementation Science” approach to behavioural and organisational change to ensure that the future state is applied and adopted.
Develop Practical Workforce Strategies
We create tailored strategies focused on recruitment, retention, training, capability uplift, leadership pipelines and sustainable models of care. Our work ensures organisations can attract and maintain the workforce they need now and into the future.
Industry Experience
We have extensive Workforce planning experience across public health, aged care, Aboriginal Community Controlled Health Organisations, and the not-for-profit sector.
We have undertaken Workforce planning for some of the largest Public health systems in Australia. In aged care, we help providers forecast future workforce needs, particularly when considering acquisitions or service expansions, ensuring sustainable staffing and capability for growth. Across all sectors, our advice is practical, evidence-based and culturally informed, helping organisations build resilient, future-ready workforces.